Comparison Matters AU Online
Last updated: February 2026
1. Overview
Comparison Matters AU Online (“we”, “us”, or “our”) is committed to delivering professional, transparent, and ethical services.
This Refund & Returns Policy outlines how we handle refunds, cancellations, and service-related concerns in accordance with Australian Consumer Law (ACL). Nothing in this policy limits your statutory rights under applicable Australian consumer protection legislation.
2. Scope
This policy applies to services provided by Comparison Matters AU Online, including but not limited to:
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Digital comparison and advisory services
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Market research, product/service evaluations, and reporting
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Strategy and recommendations for businesses or individuals
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Educational content, insights, and consulting sessions
Due to the customised and intellectual nature of our services, eligibility for refunds depends on the circumstances outlined below.
3. Consumer Guarantees
Under the Australian Consumer Law, you are entitled to remedies if a service:
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Has a major failure
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Is not delivered with due care and skill
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Is not fit for the agreed purpose
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Does not match the agreed description
Where a major failure occurs, you may be entitled to a refund or other remedy as required by law.
4. Refund Eligibility
Refunds or partial refunds may be considered when:
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Services were not delivered as agreed
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A significant error materially affected the outcomes
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We are unable to deliver the service due to reasons within our control
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Service bookings are cancelled according to the notice terms
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A legal consumer guarantee under ACL has not been met
Each request will be assessed individually, taking into account the scope, stage, and work completed.
5. Non-Refundable Circumstances
Refunds generally do not apply when:
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Services were delivered as agreed
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Work has already commenced and deliverables have been provided
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The request is based on change of mind or personal preference
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Outcomes did not meet expectations but services were delivered competently
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Results were affected by external factors outside our control, such as third-party platforms, tools, or client decisions
6. Cancellations
Scheduled Consultations or Sessions
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Cancellations made with reasonable notice may be rescheduled or refunded
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Late cancellations or no-shows may not be eligible for refunds
Project-Based Work
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Cancellation after work has commenced may be eligible for a partial refund, depending on the proportion of work completed
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Completed deliverables remain payable and usable by the client
7. Resolution Before Refunds
Before issuing a refund, we may offer:
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Clarification of deliverables or scope
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Adjustments or corrections where appropriate
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Additional guidance or practical solutions
Our aim is always to resolve concerns fairly before considering refunds.
8. How to Request a Refund
To request a refund or raise a concern, please contact us with:
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Your name and contact details
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The service purchased
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A clear explanation of the issue
Requests should be made promptly after the service is delivered or the issue arises.
9. Assessment Process
We will review all refund requests promptly and fairly.
We may request additional information to ensure an accurate assessment.
10. Updates to This Policy
This Refund & Returns Policy may be updated periodically to reflect changes in law, services, or best practices.
The current version is always available on our website.
11. Contact Information
For refund requests or questions about this policy:
Comparison Matters AU Online
Website: https://comparisonmattersau.online
Contact: via website contact form
Plain-English Summary
We aim to deliver professional, ethical, and reliable services.
If something goes wrong, we will work with you to resolve it fairly.
Refunds are provided where required by Australian Consumer Law, but change-of-mind requests generally do not qualify once work has started.
Trust matters — and so do people.
